Privacy Policy

Last updated: June 26, 2020

1. Important Information and Who We Are

Purpose of This Privacy Policy

This privacy policy aims to give you information on how TPMedia collects and processes your personal data through your use of this website, including any data you may provide when you sign up for our services, make inquiries, or engage with our platform.

Controller

TPMedia is the controller responsible for your personal data (collectively referred to as "TPMedia", "we", "us" or "our" in this privacy policy).

Contact Details:
Email: privacy@tpmedia.ca
Postal Address: 400-6500 Transcanada Hwy, Montreal QC H9R0A5

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you:

  • Identity Data: First name, last name, username or similar identifier
  • Contact Data: Billing address, email address, telephone numbers
  • Financial Data: Bank account and payment card details
  • Transaction Data: Details about payments to and from you and other details of services you have purchased from us
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
  • Profile Data: Your username and password, preferences, feedback and survey responses
  • Usage Data: Information about how you use our website and services
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

Direct Interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Apply for our services
  • Create an account on our website
  • Subscribe to our service or publications
  • Request marketing to be sent to you
  • Give us feedback or contact us

Automated Technologies or Interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third Parties or Publicly Available Sources

We will receive personal data about you from various third parties including Technical Data from analytics providers such as Google.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal obligation

Purposes for Which We Will Use Your Personal Data

  • To register you as a new customer
  • To process and deliver our services including managing payments and collecting money owed to us
  • To manage our relationship with you including notifying you about changes to our terms or privacy policy
  • To enable you to participate in surveys or other interactive features
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • To use data analytics to improve our website, services, marketing, customer relationships and experiences

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can ask us to stop sending you marketing messages at any time by contacting us at privacy@tpmedia.ca.

5. Disclosures of Your Personal Data

We may share your personal data with third parties set out below for the purposes set out in section 4 above:

  • Service providers who provide IT and system administration services
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We may transfer your personal data to contractors, service providers and other third parties supporting our business operations, including analytics providers and search engine optimization providers.

By submitting your personal data or engaging with the website, you consent to this transfer, storage, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If you would like further information on the specific mechanism used by us when transferring your personal data, please contact us at privacy@tpmedia.ca.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Withdraw consent at any time

If you wish to exercise any of the rights set out above, please contact us at privacy@tpmedia.ca.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email: privacy@tpmedia.ca
Postal Address: 400-6500 Transcanada Hwy, Montreal QC H9R0A5